技术支持

We will no longer offer support or repairs for Series G potentiostats at the end of 2019. In the interim if any of these instruments returned for repairs are unable to be repaired, we may be able to offer some trade-in value towards a new potentiostat.  Please contact our Sales Department to discuss 'Trade-In' offers available to upgrade to the latest instrument.
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Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats.  Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.

FAQs & Trouble Shooting

The information contained here addresses specific issues, frequently asked questions and troubleshooting.  For general hardware specifications/details, go to the relevant section of the individual product pages.  For more detailed information on specific applications, see the Applications Notes section.  For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.

installation setup

Installation & Setup

How to install your Gamry equipment.

experimential setup

Experimental Setup & Software Basics

Setting up your experiment and running software.

faqs

Frequently Asked Questions

Common questions that customers have about setup and use of our products.

troubleshooting

Troubleshooting

Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.

advanced topics2

Advanced Topics

Special topics that go beyond basic setup and use of our products.

legacy support

Legacy Device Support

Information regarding PC3, PC4, PCI4, FAS 1 & 2, Series G. - Gamry Legacy devices.

Getting Started With Your First Experiment: EIS300 Electrochemical Impedance Techniques- Potentiostatic Electrochemical Impedance Spectroscopy

Posted by gamry on July 7, 2016

Electrochemical impedance spectroscopy (EIS) is a powerful technique that utilizes a small amplitude, alternating current (AC) signal to probe the impedance characteristics of a cell.

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Getting Started With Your First Experiment: DC105 Corrosion Techniques- Polarization Resistance

Posted by gamry on July 7, 2016

Linear polarization resistance (LPR) is a quick, nondestructive testing technique commonly used in material corrosion studies to gain corrosion rate data.

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USB Issue in Interface 1000 Potentiostat

Posted by gamry on July 7, 2016

If you recently purchased a Gamry Interface 1000 Potentiostat and are experiencing a problem connecting it to a computer, your computer may have the Intel USB 3.0 eXtensible Host Controller driver installed. Please read on for some background and workaround.

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Installing a PC4 Potentiostat on a New Computer

Posted by gamry on July 7, 2016

A Gamry PC4 can often outlive the computer into which it was first installed.  PC4 potentisotats require a computer with two adjacent ISA slots.  They are not plug-and-play equipment and require some settings tweaking to get them up and running.  Here are two common problems that are received when launching the Gamry Framework for the first time after installation:

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How to Change the Setup and Editor Fonts in Gamry Framework

Posted by gamry on July 7, 2016

It is possible to quickly customize the size and style of the font in Gamry Framework. The size adjustment is useful if you are using a low resolution monitor that cannot display the entire setup box if using the standard font defaults.

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Bad or Unresponsive USB Connection with Potentiostat

Posted by gamry on July 7, 2016

Occasionally a Reference or Interface potentiostat will be plugged into a computer’s USB port and will not be detected. Initially this may lead one to believe the USB communications on the instrument may have failed, and a repair is necessary.

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FAQ IRQ Problems

Posted by gamry on July 7, 2016

Finding an Available IRQ

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Security Policy for Gamry Software v4 and v5

Posted by gamry on July 7, 2016

The Problem

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My PC4/PC3/FAS1 Collects No Data

Posted by gamry on July 7, 2016

"My Experiment starts, but hangs up with 'Running...' or 'Autoranging' in the status bar and NO data."

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My Experiment Stops Collecting Data in the Middle

Posted by gamry on July 7, 2016

"My Experiment starts, but hangs in the middle of data acquisition."

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