You Should Contact Us
You'll need to contact Gamry and give us more information about the problem you are having.
Please prepare a short description of the problem and gather relevant files such as:
- Calibration results file ("Calibration Results #####.txt" from your My Gamry Data folder)
- Screenshots of the error message or problem.
- Example data files (data showing strange behavior, overloads, etc.)
Microsoft is Ending Support for Windows 7
Microsoft will discontinue support for Windows 7 on January 14, 2020 which means Gamry will also be discontinuing support for Windows 7. If you are upgrading to Windows 10, like many companies and institutions, you need to be running Version 7 of our software. Please note that only USB and Ethernet-based instruments can run in Version 7. Eligible users can download the latest version of our software through our online Client Portal.
If you haven’t already registered your instrument, you can do so through the Client Portal.
Please email Technical Support if you have any questions regarding this transition. Please be sure to include your instrument model and serial number when contacting us.