My PC4/PC3/FAS1 Collects No Data
"My Experiment starts, but hangs up with 'Running...' or 'Autoranging' in the status bar and NO data."
Legacy Support
Information here is specific to one or more of Gamry's retired lineup: PC3, PC4, PCI4, FAS 1 & 2, and the Series G. Any issues that could also apply to Reference or Interface instruments (Framework, Analyst, toolkit, cell cables) will be found in another section.
My Experiment Stops Collecting Data in the Middle
"My Experiment starts, but hangs in the middle of data acquisition."
Microsoft is Ending Support for Windows 7
Microsoft will discontinue support for Windows 7 on January 14, 2020 which means Gamry will also be discontinuing support for Windows 7. If you are upgrading to Windows 10, like many companies and institutions, you need to be running Version 7 of our software. Please note that only USB and Ethernet-based instruments can run in Version 7. Eligible users can download the latest version of our software through our online Client Portal.
If you haven’t already registered your instrument, you can do so through the Client Portal.
Please email Technical Support if you have any questions regarding this transition. Please be sure to include your instrument model and serial number when contacting us.