技术支持

We will no longer offer support or repairs for Series G potentiostats at the end of 2019. In the interim if any of these instruments returned for repairs are unable to be repaired, we may be able to offer some trade-in value towards a new potentiostat.  Please contact our Sales Department to discuss 'Trade-In' offers available to upgrade to the latest instrument.
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Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats.  Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.

FAQs & Trouble Shooting

The information contained here addresses specific issues, frequently asked questions and troubleshooting.  For general hardware specifications/details, go to the relevant section of the individual product pages.  For more detailed information on specific applications, see the Applications Notes section.  For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.

installation setup

Installation & Setup

How to install your Gamry equipment.

experimential setup

Experimental Setup & Software Basics

Setting up your experiment and running software.

faqs

Frequently Asked Questions

Common questions that customers have about setup and use of our products.

troubleshooting

Troubleshooting

Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.

advanced topics2

Advanced Topics

Special topics that go beyond basic setup and use of our products.

legacy support

Legacy Device Support

Information regarding PC3, PC4, PCI4, FAS 1 & 2, Series G. - Gamry Legacy devices.

Vac too small

Posted by Gamry on July 7, 2016

There are several possible reasons that this message will appear during an EIS scan. The first thing to check is that all of your cell connections are appropriate.

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Current Ranges- Fixed vs. Autoranging

Posted by Gamry on July 7, 2016

Gamry potentiostats have either 9 or 11 current measurement ranges.  The value of the current range indicates the maximum current that the range can measure.  For example, these are the current measurement ranges of a Reference 600 potentiostat:

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Custom Scripting with the EXPLAIN Scripting Language

Posted by gamry on July 7, 2016

The flexibility of Gamry’s Framework software is largely due to its foundation built around the EXPLAIN scripting language. All of the experiments run in Framework are written in EXPLAIN and the source code is available to the user for modification.

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My TDC4 displays the warning "tOPN" even with the probe connected

Posted by gamry on July 7, 2016

The following steps should be taken if your TDC4 displays "tOPN" even with the probe connected.

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Common Hardware/Software Error Messages

Posted by gamry on July 7, 2016

Framework:

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TDC4 Port Number Change

Posted by gamry on July 7, 2016

Step-by-step Instructions for Changing Your TDC4 COM port Number.  Applies to Framework software version 4.35 to 5.XX

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Reply Timeout Error

Posted by gamry on July 7, 2016

The "Reply Timeout" error means that the Gamry Software has lost hardware communication with the instrument. The most common reason for this is the resetting of the USB communication chip inside the instrument, caused by a static discharge

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How to Authorize Software Packages in Framework

Posted by gamry on July 7, 2016

Authorization Codes activate your Gamry Software to work with your potentiostat. Each of the software packages has a package name (e.g. “DC105” for DC Corrosion Techniques) and a 10-digit Authorization Code that is linked to the serial number of your instrument.

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Using "vs. OCP" for Potentials Set in the Sequence Wizard

Posted by gamry on August 7, 2015

The Sequence Wizard includes steps to produce many of the same experiments that you can access from the main Experiment menu. However, the sequencer steps do not automatically carry out the open circuit potential measurement.

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OptiEIS: Signal optimization takes too long or chooses wrong range

Posted by Aaron on August 7, 2015

The signal optimization step of the OptiEIS experiments can take (at a minimum) as long as 2 cycles of the minimum frequency entered during setup.

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