技术支持

We will no longer offer support or repairs for Series G potentiostats at the end of 2019. In the interim if any of these instruments returned for repairs are unable to be repaired, we may be able to offer some trade-in value towards a new potentiostat.  Please contact our Sales Department to discuss 'Trade-In' offers available to upgrade to the latest instrument.
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Effective May 1, 2016 we will no longer offer support or repairs on our PCI4 potentiostats.  Please contact our Sales Department to discuss current 'Trade-In' offers available to upgrade to the latest instrument.

FAQs & Trouble Shooting

The information contained here addresses specific issues, frequently asked questions and troubleshooting.  For general hardware specifications/details, go to the relevant section of the individual product pages.  For more detailed information on specific applications, see the Applications Notes section.  For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.

installation setup

Installation & Setup

How to install your Gamry equipment.

experimential setup

Experimental Setup & Software Basics

Setting up your experiment and running software.

faqs

Frequently Asked Questions

Common questions that customers have about setup and use of our products.

troubleshooting

Troubleshooting

Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.

advanced topics2

Advanced Topics

Special topics that go beyond basic setup and use of our products.

legacy support

Legacy Device Support

Information regarding PC3, PC4, PCI4, FAS 1 & 2, Series G. - Gamry Legacy devices.

How to Run Your First Experiment

Posted by gamry on March 30, 2015

Basic steps for getting your first experiment running

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Troubleshooting Walkthrough

Posted by gamry on February 18, 2014

Having a problem with your experiment?

The Troubleshooting Walkthrough will guide you through the troubleshooting process.  The general process is to perform checks on each component of your system in order to understand where the problem is originating.  During the Troubleshooting Walkthrough you will be asked questions about what is working and what is not working.  For offline troubleshooting please download the printable Troubleshooting Flow Chart.

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Data File and Script Locations

Posted by gamry on September 13, 2012

Gamry Software uses several proprietary file types for acquisition and analysis purposes.  This list will describe what each type is used for and provide the default location for the files in the supported operating systems.

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Measuring Time Lag in Sequence Wizard

Posted by gamry on October 24, 2011

Experimental steps can be sequenced together using the sequence wizard, including digital out events to trigger external equipment. However, there is a small amount of lag time between the end of one sequence step and the start of the next.

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Utilizing the high-voltage electrometer on your Reference 3000

Posted by gamry on October 24, 2011

Your Reference 3000 has a high-voltage electrometer option for measuring cell voltages of up to 32V.  Only experiments from the PWR800 Electrochemical Energy package can take advantage of the high-voltage electrometer.  Several software options must be chosen, as well as making changes to your cell connections, in order for the high-voltage mode to be utilized.

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Installing a USB-to-Serial adapter for Gamry Hardware

Posted by gamry on October 24, 2011

Computers with Serial ports are become increasingly rare. However, many research instruments still rely on this very simple communication protocol. The USB-to-Serial adapter addresses the problem of the physical connection, but software must still be manually configured to interface with the device by a COM port number.

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