The information contained here addresses specific issues, frequently asked questions and troubleshooting. For general hardware specifications/details, go to the relevant section of the individual product pages. For more detailed information on specific applications, see the Applications Notes section. For any questions not addressed here, contact one of Gamry's electrochemical experts through the Technical Support Form.
How to install your Gamry equipment.
Setting up your experiment and running software.
Common questions that customers have about setup and use of our products.
Having a problem during your experiment? Start here for step-by-step troubleshooting instructions.
Special topics that go beyond basic setup and use of our products.
Information regarding PC3, PC4, PCI4, FAS 1 & 2, Series G. - Gamry Legacy devices.
Electrochemical impedance spectroscopy (EIS) is a powerful technique that utilizes a small amplitude, alternating current (AC) signal to probe the impedance characteristics of a cell.
Linear polarization resistance (LPR) is a quick, nondestructive testing technique commonly used in material corrosion studies to gain corrosion rate data.
If you recently purchased a Gamry Interface 1000 Potentiostat and are experiencing a problem connecting it to a computer, your computer may have the Intel USB 3.0 eXtensible Host Controller driver installed. Please read on for some background and workaround.
A Gamry PC4 can often outlive the computer into which it was first installed. PC4 potentisotats require a computer with two adjacent ISA slots. They are not plug-and-play equipment and require some settings tweaking to get them up and running. Here are two common problems that are received when launching the Gamry Framework for the first time after installation:
It is possible to quickly customize the size and style of the font in Gamry Framework. The size adjustment is useful if you are using a low resolution monitor that cannot display the entire setup box if using the standard font defaults.
Occasionally a Reference or Interface potentiostat will be plugged into a computer’s USB port and will not be detected. Initially this may lead one to believe the USB communications on the instrument may have failed, and a repair is necessary.
"My Experiment starts, but hangs up with 'Running...' or 'Autoranging' in the status bar and NO data."
"My Experiment starts, but hangs in the middle of data acquisition."
Microsoft will discontinue support for Windows 7 on January 14, 2020 which means Gamry will also be discontinuing support for Windows 7. If you are upgrading to Windows 10, like many companies and institutions, you need to be running Version 7 of our software. Please note that only USB and Ethernet-based instruments can run in Version 7. Eligible users can download the latest version of our software through our online Client Portal.
If you haven’t already registered your instrument, you can do so through the Client Portal.
Please email Technical Support if you have any questions regarding this transition. Please be sure to include your instrument model and serial number when contacting us.
